I attempted to show the box office people a few pictures but was dismissed. It has tainted our view of New Orleans in general. The seating itself was disappointing, but the very poor attitudes and customer service that we received from these two people ruined our evening, and a big part of my wife's Christmas present. I asked if there were seats available for the second performance, Jeff said yes, and rather than trying to sell them to me he angrily told me he would not "comp" me tickets. I told Jeff that the seats should never had been made available for sale and he said that it was my issue, not his. Both box office personnel were belligerent and angry at me for complaining. Both the woman working the box office and then her manager, Jeff, told me that it was TicketMaster's problem and that I should have chosen different seats. Here's where the insult was applied to the injury. After the show was over I asked some of the concession people where the theatre manager was and three separate concession people stated that some of the closer seats had that problem, and directed me to the box office. When I spoke to the usher at intermission she shrugged and agreed that it was a shame. I suffered through the performance because I didn't want to spoil my wife's excitement. For my wife, about 20% and for myself, about 40%. There was nothing on the theatre website, or the TicketMaster website indicating that the view of the sage from these seats was obstructed. I bought relatively expensive seats in the orchestra section. I bought my wife tickets to see the Nutcracker ballet there as a Christmas present.
The Saennger Theatre in New Orleans is a beautiful venue.
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